Terms and Conditions

These Terms and Conditions apply to all orders placed through our online store Lora.

1. Seller Information

Lora
Owner: Ridon Jakupi
Hochfeldstr. 76
47053 Duisburg
Germany

Email: lorastore@outlook.de

2. Products and Orders

Our products are offered mainly to private customers. Product descriptions, prices, sizes, colors, and availability are shown on the respective product pages.

By placing an order, you submit a binding offer to purchase the selected products. The purchase contract is concluded once we accept your order by sending an order confirmation by email.

3. Prices and Payment

All prices are shown in the currency displayed at checkout. As a small business owner pursuant to Section 19 of the German VAT Act, VAT is not shown separately.

Payment is processed through Shopify Payments. The available payment methods are shown at checkout before you place your order.

4. Shipping

We offer worldwide shipping. Shipping costs, delivery times, and further shipping details are shown in our separate Shipping Policy and/or at checkout before you place your order.

5. Right to Cancel and Returns

Consumers have a statutory right of withdrawal. Details about returns, refunds, and the cancellation process are provided in our separate Return & Refund Policy.

6. Order Cancellation by Us

We reserve the right to cancel or refuse orders in reasonable cases, including but not limited to payment issues, incorrect customer information, suspected fraud, obvious pricing errors, or if a product is unexpectedly unavailable.

If an order is cancelled after payment has already been made, the customer will receive a refund for the cancelled order.

7. Retention of Ownership

The products remain our property until full payment has been received.

8. Discount Codes and Promotions

Discount codes and promotions are only valid under the conditions stated at the time of the offer. They cannot be applied retroactively and may not be combinable with other offers unless stated otherwise.

9. Damaged, Wrong, or Defective Items

If you receive a damaged, wrong, or defective item, please contact us as soon as possible, preferably within 48 hours after delivery, at lorastore@outlook.de. Please include your order number and clear photos of the issue.

This does not affect your statutory warranty rights.

10. Customer Responsibility

Please make sure that all order details, including your shipping address, email address, size, color, and product selection, are correct before placing your order.

11. Governing Law

German law applies. If you are a consumer and live outside Germany, mandatory consumer protection laws of your country of residence remain unaffected.

12. Contract Language

The contract language is English.

13. Final Provisions

If any provision of these Terms and Conditions is invalid, the validity of the remaining provisions remains unaffected.